FAQ

General Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email so you can track the status of your order.

Can I change my order?

We can only change orders that have not yet been processed for dispatch. Once your order status is "preparing for dispatch", "dispatched", or "delivered", we are unable to make any edits to your order.

Payment

What payment methods do you accept?

We accept the following two main payment methods:

● PayPal
Setety primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.

● Secure Credit Card Payment
We also accept direct credit card payments using Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?

All transactions are processed in USD (US Dollars). If your credit or debit card uses another currency, your bank will apply the applicable conversion rate based on the currency you select on our website.

Do you offer instalment payment options (3 or 4 times)?

Yes, we accept payment in 3 instalments. You will be able to select this option at checkout.