Return & Refund Policy

Thank you for your purchase. We hope you are happy with your item(s). However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

Returns

To be eligible for a refund, you must return the product within 14 calendar days of receiving your purchase. The product must be in the same condition as when you received it and undamaged in any way.

Return Address

Alternatively, in standard British address format:

Ground Floor Shop Front
Building 13, Block 22
Fucheng Community
Changsha, Kaifu District
Hunan
China

Contact person: Du Zuojun (Qyq)
Phone number: 13360663005

Return Process

To return an item, please contact our customer service team to obtain a return address. Once you have received the address, place the item securely in its original packaging and include your proof of purchase.

In some cases, your return shipment is free of charge. However, if you return an item and the reason for return is not the result of an error on Setety's part, the cost of return shipping will be deducted from your refund.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item for us to process your return or exchange.

Depending on your credit card company, refunds may take 1–2 billing cycles to appear on your credit card statement. We will notify you by email once your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

• Perishable items

• Intimates (underwear, swimwear, etc.)

• Gift cards

• Custom or personalised items

• Digital products

For defective or damaged products, please contact us using the details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us via our Support Centre.

Note on Return Shipping Costs

• If the return is due to consumer reasons (e.g., change of mind, wrong size ordered), the consumer is responsible for the return shipping fee. The specific fee will depend on the courier company you choose.

• If the return is due to our error (e.g., damaged or incorrect item received), the consumer is not required to bear the return shipping fee. We will cover the cost.